RETURNS + EXCHANGES
FINAL SALE TRANSACTIONS
- ALL ORDERS PLACED THROUGH THIRD-PARTY MARKETPLACES (theDrop.com, Amazon.com). No store credit or merchandise exchanges.
- WE DO NOT HONOR REFUND REQUESTS
- ALL INTERNATIONAL ORDERS
Why such a firm policy?
Good question! Excellent question! We are a start-up, thus we do not have deep pockets or a breadth of inventory on-hand. Importantly, we are not set up for the e-com "showroom-purchase hack". Not cool. That ties up valuable inventory and messes with our heads.
If you have item-specific concerns, please contact us before placing your order.
EXCHANGE PROCEDURE - SITE DIRECT PURCHASES
Full Price Items Only. (Excludes Drop-shipped Items, Print-on-Demand Clothing, Sale or PromoCode Items)
PLEASE CONTACT CUSTOMER SERVICE - SALES@REDCAR7.COM.
RedCar 7 / RedCar Seven Co. does not issue original-payment tender refunds. We will gladly exchange your purchase for a different size or an alternate item at an equal price. We do not issue merchandise credits, at this time.
Prior to any exchange, please contact us for a MERCHANDISE EXCHANGE AUTHORIZATION NUMBER. Return-shipping charges are the customer's responsibility, and are not reimbursed or refunded. If a pre-authorized return-shipment does not reach us by the end of the 14th day from order delivery confirmation to you, we cannot honor any exchange requests.
DAMAGED SHIPPING CONTAINERS EFFECTING MERCHANDISE
Should you receive a damaged or improperly sealed package due to the fault of shipping carrier, please photograph the unopened package and contact us via email at firstname.lastname@example.org to obtain a MERCHANDISE LIABILITY CLAIM NUMBER. If the package has been opened, evident by damage to the packing slip that is placed between folds or box flaps upon sealing, we cannot offer a merchandise exchange.
ORDERS GENERALLY BEGIN "PROCESSING" ON THE NEXT BUSINESS DAY AND ORDERS TYPICALLY SHIP WITHIN 1-4 BUSINESS DAYS. PLEASE ALLOW 2 EXTRA PROCESSING DAYS FOR HOLIDAYS. AS STATED, ORDERS ARE PROCESSED WITHIN 1-4 BUSINESS DAYS-- THIS MEANS ORDERS PLACED ON THURSDAY OR FRIDAY MAY BE SHIPPED- ON AVERAGE- ON TUESDAY OR WEDNESDAY OF THE FOLLOWING WEEK, PROVIDED THERE ARE NO MAJOR HOLIDAYS AFTER THE WEEKEND DAYS, AS WELL.
WEEKENDS AND HOLIDAYS
ORDERS PLACED FRIDAY-SUNDAY WILL NOT BEGIN TO PROCESS UNTIL THE FOLLOWING BUSINESS DAY. ONCE AN ORDER IS PLACED WE ARE UNABLE TO MAKE ANY CHANGES TO THE ORDER, PLEASE REVIEW YOUR ORDER BEFORE PLACING, IF YOU WOULD LIKE TO MAKE A CHANGE TO YOUR ORDER PLEASE CONTACT CUSTOMER SERVICE AND YOUR ORDER WILL NEED TO BE CANCELLED.
RATES ARE CALCULATED BY THE WEIGHT OF THE PACKAGE AND THE LOCATION IT IS BEING SHIPPED TO.
- STANDARD DELIVERY TO APO/FPO ADDRESSES MAY TAKE LONGER TO BE DELIVERED THAN THE STANDARD SHIPPED DATE, EXCLUDING HOLIDAYS.
- STANDARD INTERNATIONAL SHIPPING USUALLY ARRIVES WITHIN 7-20 BUSINESS DAYS, NOT INCLUDING WEEKENDS OR HOLIDAYS, UP TO 30 BUSINESS DAYS DEPENDING ON CUSTOMS FROM THE SHIPPED DATE.
We are not liable for loss or theft of delivered packages, once tracked-shipments are confirmed "as delivered" to the shipping address-- via carrier's tracking number notification. We can ship to any address, including PO, FPO, and military mailbox
Sales Tax: Is automatically charged, where applicable, by our payment processor. E-commerce retail sales are no longer exempt to state sales taxes in the USA. The tax-rate of the state your payment is made from will be automatically applied and collected at checkout.
We ship within the continental United States to resident, business and PO box addresses. Shipment is via USPS or UPS Ground, unless otherwise specified. Allow up to 7-10 days for delivery within the continental United States.
Customers are notified via email when orders ship, and a tracking number is provided. Order shipment packages will contain either a packing slip or copy of purchase-order, to serve as your payment receipt.
At this time, we ship to select countries outside the United States. When placing your order, you will be notified whether or not your country is included in our shipping formulary.
For international shipping, please allow 5 business days for your order to process. Fraud analysis and additional screenings are required, so please allow extended order-approval time. We ship via USPS, UPS, or DHL. International orders may take up to 14 days to arrive. RedCar 7 does not anticipate or include customs taxes, tariffs, or your nation's own tax code in our pricing or shipping fees.
"GIFT" CUSTOMS DECLARATION
It is a violation of United States export laws for us to label your shipment as a gift or product samples without commercial value, in order to avoid customs and duties tariffs.
Customers are notified via email when orders ship, and a tracking number is provided. Order shipment packages will contain either a packing slip or copy of purchase-order to serve as your payment receipt.
We are not responsible for international customs release-fees or import taxes, or loss or theft of delivered packages.
INTERNATIONAL SHIPPING ZONES AND RATES
Any address outside of the United States of America is recognized as "international" by the USPS, and shipping rates are charged accordingly. This includes Canada and Mexico. Unfortunately, we have no way of estimating VAT, customs/duties, or local taxes; nor can we communicate with customs or border officials to track or release shipments.